This policy applies to all purchases of CutMate, a product operated by Luis Fernando Montes Blanco. Payments are processed by Paddle.com, our reseller and Merchant of Record, which also issues refunds.
1. 14-day guarantee
If you're not satisfied, you can request a full refund of any charge within 14 days of that charge, no questions asked. This covers the first payment (including the first-month promotion), monthly renewals and yearly renewals.
2. How to request a refund
- Email support@cutmate.app from your account email, or
- Contact Paddle directly at paddle.net with the email and order number from your receipt.
Refunds go back to the original payment method. Depending on your bank, it can take 5–10 business days to show up. When a charge is refunded, the related subscription is canceled and you lose access to that plan's features.
3. After 14 days
More than 14 days after a charge, that charge is no longer refundable, except where applicable law requires otherwise. You can cancel anytime from your dashboard so you're not charged again; you keep access until the end of the period you've already paid.
4. Misuse
If we detect abuse of this guarantee (for example, repeated refunds on the same account or accounts created to avoid charges), we may decline future refunds. This doesn't limit any rights your local consumer protection law gives you.
5. Contact
Questions about a charge or refund: support@cutmate.app.
